Midwives at the Pennine Acute Hospitals, Royal Oldham Hospital site led a project to increase and strengthen how feedback is used to drive forward quality improvement within their maternity services.
Pennine Acute Hospital secured a six-month trial with Care Opinion, a platform for users of healthcare to ‘tell their story’. Patients gave anonymous feedback online, via a leaflet or over the phone. To implement the pilot, a midwife was seconded to lead on patient experience, their role was to collate feedback from the women and their families about our services and triangulate it against other data the Trust held.
The Royal College of Midwives has published State of Maternity Services Report 2018 – England (pdf). This report provides an overview of some of the ‘big picture’ trends that are taking place in the midwifery workforce and identifies some of the challenges that face the profession and maternity services. This year the RCM has published individual reports for England, Scotland, Wales and Northern Ireland.
NHS England have published a supporting offer to CCGs enabling them to make improvements against the maternity indicators chosen for the CCG Improvement and Assessment Framework. The document covers bespoke support plus initiatives in 9 work streams.
NICE has published NICEimpact maternity (pdf). This report reviews how NICE recommendations for evidence-based and cost-effective maternity care are being implemented in the healthcare system to improve outcomes. This report highlights some positive progress in the uptake of NICE recommendations for safe and personalised maternity care, however, in some areas there is still room for improvement.
NHS England has published Fifteen steps for maternity: quality from the perspective of people who use maternity services. This document is part of a suite of tool kits for ‘The Fifteen Steps Challenge’; this toolkit helps maternity services to explore the experience of service users. It has been co-created with maternity service users, including those from seldom heard and minority groups and organisations that represent them.
The Health and Social Care Secretary has announced that the majority of pregnant women will receive care from the same midwives throughout their pregnancy, labour and birth by 2021. The first step towards achieving this will see 20% of women benefiting from a ‘continuity of carer’ model by March 2019. To help achieve this, the NHS plans to train more than 3,000 extra midwives over 4 years. There will be 650 more midwives in training next year, and planned increases of 1,000 in the subsequent years.